1Stop HSE Training Limited
Certificate for Civil Parking Enforcement Officers
3 days training includes the role and responsibilities of civil parking enforcement officers and dealing with conflict whilst operating under traffic management legislation (England, Wales and Northern Ireland)
During this course we will assess competency, conduct multiple-choice examinations, and offer certification.
NEXT COURSE BEING RUN 24 – 26 MARCH 2025
in Brentwood, Essex
Last few spaces remaining – ideal if you're based in London, Essex or the surrounding areas
This course has been designed to take Civil Enforcement Officer training to the highest level of realism.
It will teach officers how to "Act" in a professional manner at all times whilst patrolling the streets or within car parks.
It will help officers understand how to deal with motorists or members of the public who may be angered by their presence or by the issue of a Penalty Charge Notice to their vehicle, in the most professional manner by considering and using all options available to them.
It will build confidence, help them to overcome their own emotions, understand human behaviour and how to remain safe in escalating conflict situations.
Our Managing Director was part of the original British Parking Association and City & Guilds steering group who created the first ever Civil Parking Enforcement Officer training course in the UK. He is available to travel to any location to deliver your training.
Please note: the Level 2 award for Parking Enforcement Officers is no longer available.
Course content
Unit 1: Roles and Responsibilities of a Civil Parking Enforcement Officer
By the end of this programme you should have enough knowledge to be able to:
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Understand parking legislation.
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Understand how to apply parking and moving traffic contravention codes.
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Understand parking exemptions and their application.
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Understand how to record the necessary information for vehicle identification.
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Understand the procedure for issuing Regulation 9 and Regulation 10 Penalty Charge Notices and supporting evidence requirements.
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Understand what happens after a Regulation 9 and Regulation 10 Penalty Charge Notice is served and the stages of the appeals process.
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Understand working practices in the parking profession when on foot patrol, in a vehicle and GDPR regulations for reviewing footage.
Unit 2: Conflict Management
This Conflict Management programme is scenario based and completes our civil parking enforcement officer training course and will help to demonstrate learning from Unit 1 and practice what they would do during a real life incident.
By the end of this programme you should have enough knowledge to be able to:
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Understand the potential for and implications of violence in the parking environment.
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Understand the types of behaviour that indicate an escalation towards high-risk violence and take measures to de-escalate the situation.
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Understand the post-incident reporting procedures and support available.
For a Civil Parking Enforcement Officer to achieve the 1 Stop HSE Training Certificate, each officer needs to pass multiple choice examinations for both Unit 1 and Unit 2 and will leave this course will a full understanding of their roles and responsibilities under section 6 of the Traffic Management Act 2004 and the Level 2 Award for Civil Parking Enforcement qualification.
We advise conflict management refresher training after 12 months for all new officers. Then every 2 years with a combination of conflict management and customer care when a certificate of attendance for a combined course will be issued.
Courses can be delivered anywhere in the UK. All teaching materials and learning resources provided, you just provide the training venue.
All our training courses can be tailored to your exact needs.
Short-notice requests can be accommodated.